1 When will I have to start paying to use MOL’s chargers?

You will need to pay to use our electromobility service from 11.6.2019.

2 Why do we need to pay for charging?

Setting up and operating the requisite infrastructure incurs considerable costs so we would not be able to improve our network if the service were kept free.

3 How does one charging session costs?

You can buy charging units at the moment. AC charging costs € 5,90 or 2,95 € when redeeming 50 points with the MOL FOR ME card. High power DC charging is 7,90 € or 3,95 € when 50 points are redeemed with a MOL FOR ME card.

4 How can I pay for charging?

You can find a overview of the process here, click here for details.

5 How can I get loyalty card MOL FOR ME?

Click here: https://www.molforme.si/

6 What happens if I have purchased the service but the charging is somehow interrupted before reaching a 100% charge?

In these cases you can, of course, resume charging. Please let our assistants know and they will take the necessary steps.

7 Where can I ask questions or report any problems?

Click here for contact details.

8 What types of connectors and levels of output are available for the service?

All the charging posts we installed feature 1 CCS, 1 CHAdeMO and 1 Type 2 connector. The rated output is 43kWh for normal (AC) charging and 50kWh for high-power (DC) charging.

9 What types of chargers are available and for what vehicle models can they be used?

For charging at home, Type 1 (e.g. for Nissan LEAF, Kia Soul, Peugeot Ion) or Type 2 (Mennekes) connectors (e.g. for Tesla Model S, VW eGolf, Renault Zoe) are available.

Two types of direct-current (DC) chargers are widely used in Europe. The CHAdeMO system, developed by Japanese car manufacturers, is used by Nissan, Kia, Mitsubishi, Citroen and Peugeot, while the CCS connector, an upgraded version of the Type 2 connector, is mainly supported by European car manufacturers such as BMW and Volkswagen. To charge a Tesla Model S, an adapter can be used for the CHAdeMO connector.

10 I have an Opel Ampera; will I be able to charge it?

It’s possible that the Type 2/Type 1 adapter cable supplied by the manufacturer in the Opel Ampera’s accessories may not be able to be used to start the charging process. The reason for this is that one of the pins on the Type 2 adapter cable’s connector was made shorter by the manufacturer, meaning proper physical contact is not made. This is due to a safety requirement because the manufacturer recommends using a normal AC charger for this model. An adapter cable is commercially available that can be used to start the charging process for this model.

11 Do you hear strange, seemingly abnormal noises or a loud, fan-like sound coming from the charger and don’t know what to do?

If this happens, we would be grateful if you would report it to our assistants at the station. It is also worth noting that the charger’s cooling fans may start up during normal operation. They emit a clearly audible noise which is a part of normal operation so, in such cases, the charging session should not be interrupted and the emergency stop button should also not be used.

12 What does AC charging mean?

AC charging means ‘alternating-current’ charging. Due to the low capacity of the inverters built into vehicles, there are very few cars that are able to use its full output. They are usually capable of delivering an output below 50kW, their standard output being 43kW; however, some car models (e.g. Renault), are able to reach higher electricity input levels using AC as well.

13 How long does AC charging take?

It depends on the battery’s capacity and its level of charge. Current statistics show that it takes 1 to 1.5 hours for our customers to charge their cars in one sitting.

14 What does DC charging mean?

DC charging means ‘direct-current’ charging. Chargers with a capacity over 40kW are called ‘fast chargers’. These are usually direct-current (DC) chargers.

15 How long does DC charging take?

It depends on the battery’s capacity and its level of charge. Current statistics show that it takes 25 to 35 minutes for our customers to charge their cars in one sitting.

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​Project Next-E is co-financed by the European Union's Connecting Europe Facility.

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​Co-financed by the Connecting Europe Facility of the European Union