1 When will I have to start paying to use MOL’s chargers?

You will need to pay to use our electromobility service from 11.6.2019.

2 Why do we need to pay for charging?

Setting up and operating the requisite infrastructure incurs considerable costs so we would not be able to improve our network if the service were kept free.

3 How can I pay for charging?

You can find a overview of the process here, click here for details.

4 How can I get loyalty card MOL FOR ME?

Click here: https://www.molforme.si/

5 What happens if I have purchased the service but the charging is somehow interrupted before reaching a 100% charge?

In these cases you can, of course, resume charging. Please let our assistants know and they will take the necessary steps.

6 Where can I ask questions or report any problems?

Click here for contact details.

7 What types of connectors and levels of output are available for the service?

All the charging posts we installed feature 1 CCS, 1 CHAdeMO and 1 Type 2 connector. The rated output is 43kWh for normal (AC) charging and 50kWh for high-power (DC) charging.

8 What types of chargers are available and for what vehicle models can they be used?

For charging at home, Type 1 (e.g. for Nissan LEAF, Kia Soul, Peugeot Ion) or Type 2 (Mennekes) connectors (e.g. for Tesla Model S, VW eGolf, Renault Zoe) are available.

Two types of direct-current (DC) chargers are widely used in Europe. The CHAdeMO system, developed by Japanese car manufacturers, is used by Nissan, Kia, Mitsubishi, Citroen and Peugeot, while the CCS connector, an upgraded version of the Type 2 connector, is mainly supported by European car manufacturers such as BMW and Volkswagen. To charge a Tesla Model S, an adapter can be used for the CHAdeMO connector.

9 I have an Opel Ampera; will I be able to charge it?

It’s possible that the Type 2/Type 1 adapter cable supplied by the manufacturer in the Opel Ampera’s accessories may not be able to be used to start the charging process. The reason for this is that one of the pins on the Type 2 adapter cable’s connector was made shorter by the manufacturer, meaning proper physical contact is not made. This is due to a safety requirement because the manufacturer recommends using a normal AC charger for this model. An adapter cable is commercially available that can be used to start the charging process for this model.

10 Do you hear strange, seemingly abnormal noises or a loud, fan-like sound coming from the charger and don’t know what to do?

If this happens, we would be grateful if you would report it to our assistants at the station. It is also worth noting that the charger’s cooling fans may start up during normal operation. They emit a clearly audible noise which is a part of normal operation so, in such cases, the charging session should not be interrupted and the emergency stop button should also not be used.

11 What does AC charging mean?

AC charging means ‘alternating-current’ charging. Due to the low capacity of the inverters built into vehicles, there are very few cars that are able to use its full output. They are usually capable of delivering an output below 50kW, their standard output being 43kW; however, some car models (e.g. Renault), are able to reach higher electricity input levels using AC as well.

12 How long does AC charging take?

It depends on the battery’s capacity and its level of charge. Current statistics show that it takes 1 to 1.5 hours for our customers to charge their cars in one sitting.

13 What does DC charging mean?

DC charging means ‘direct-current’ charging. Chargers with a capacity over 40kW are called ‘fast chargers’. These are usually direct-current (DC) chargers.

14 How long does DC charging take?

It depends on the battery’s capacity and its level of charge. Current statistics show that it takes 25 to 35 minutes for our customers to charge their cars in one sitting.

Mol Plugee gtc and privacy policy   |   More informatiton   |   Next-e
​Project Next-E is co-financed by the European Union's Connecting Europe Facility.

​The sole responsibility of this publication lies with the author.
​The European Union is not responsible for any use that may be made of the information contained therein.
next-e logo
EU logo
​Co-financed by the Connecting Europe Facility of the European Union
CUSTOMISE COOKIES USED ON THIS WEBSITE
MOL Nyrt. website uses cookies to run the website, enhance user experience, monitor website activities and display relevant offers. By clicking on "Yes, I accept" you accept the cookies required for the essential functionality of the website, for displaying advertisements and analytics. By clicking on "Modify settings", anytime, you can set your updated cookie preferences. Click here to learn more on the cookies used via this website.
CUSTOMISE COOKIES USED ON THIS WEBSITE

MOL Nyrt. website uses cookies to run the website, enhance user experience, monitor website activities and display relevant offers. By clicking on "Modify settings" you can set your new cookie preferences anytime. Click here to learn more on the cookies used via this website.

With this option you allow:

  • Session cookies
  • Website usage facilitating cookies

With this option you deny:

  • Showing remarketing ads to you that match your interests outside of the website (e.g. in social media)
  • Use of page usage analyzes and activities measured on the websites of MOL Nyrt. , so we can contact you with personalised offers (in case you gave us such contact detail during a registration process for example)

With this option you allow:

  • Session cookies
  • Website usage facilitating cookies
  • Web analytics for statistical purpose
  • Showing remarketing ads to you that match your interests outside of the website (e.g. in social media)

With this option you deny:

  • Use of page usage analyzes and activities measured on the websites of MOL Nyrt. , so we can contact you with personalised offers (in case you gave us such contact detail during a registration process for example)

With this option you allow:

  • Session cookies
  • Website usage facilitating cookies
  • Web analytics for statistical purpose
  • Showing remarketing ads to you that match your interests outside of the website (e.g. in social media)
  • Use of page usage analyzes and activities measured on the websites of MOL Nyrt. , so we can contact you with personalised offers (in case you gave us such contact detail during a registration process for example)

Cookie policy